Collect SMS Phone Numbers from your Bot Subscribers

On this lesson you will learn:

  • How to Collect SMS Phone Numbers from your Bot Subscribers
  • Know the Three Buckets where you can place the phone numbers of your subscribers so we can send them SMS later on.

Three Categories to Collect Phone Numbers of Customers

  • Page
  • Manual Uploading
  • Manual Input

Page– You’ll be able to collect phone number via message or chat because once they are in Facebook, it asks for customer’s phone number. They will have an option either to provide their number or not. The only time you’ll have access to the contact numbers is if your customers voluntarily send it through Facebook.

Manual Uploading – You’ll have an Excel File or a CSV and you’ll upload the first name, last name and the phone number. So we are basically going to place them in a “Contact Book”. One we have the contact book, we’ll then be able to send sms to customers.

Manual Input– To manually input the contact numbers of customers

How to Collect SMS Phone Numbers from your Bot Subscribers

Via Page

How to Fill-up Phone Numbers on the Page Category

Step #1: Go to Subscriber ManagerHow to Fill-up Phone Numbers on the Page Category Step 1Step #2: Go to Sync Subscriber then Click Actions
How to Fill-up Phone Numbers on the Page Category Step 2You’ll then see your enabled Page here
You’ll then see your enabled Page hereStep #3: Go to Scan Page Inbox then Select Scan Now
How to Fill-up Phone Numbers on the Page Category Step 3Step #4: Select 500 Subscribers then Click Start Scanning
How to Fill-up Phone Numbers on the Page Category Step 4The users who sent you messages will be scanned to Conversation Subscribers

Now, we have to transfer the Conversation Subscribers to Bot Subscribers
We have to transfer the Conversation Subscribers to Bot SubscribersTo Transfer Conversation Subscribers to Bot Subscribers, you have to:

  • Go to Subscriber List then Click See List

How to Transfer Conversation Subscribers to Bot Subscribers Step 1

  • Click Options the Select Full List to Bot

How to Transfer Conversation Subscribers to Bot Subscribers Step 2

  • Click OK

How to Transfer Conversation Subscribers to Bot Subscribers Step 3Now, to see if the subscriber has submitted a phone number via Facebook, you just have to

  • Go to Subscriber Manager

How to Transfer Conversation Subscribers to Bot Subscribers Step 4

  • Go to Bot Subscriber the Select Actions

How to Transfer Conversation Subscribers to Bot Subscribers Step 5

  • On the Quick Info, you’ll be able to see if the subscriber has provided a phone number an email. The indicator will be the Phone and Mail Icons.

How to Transfer Conversation Subscribers to Bot Subscribers Step 6

  • Click Actions to see the details of the subscriber

How to Transfer Conversation Subscribers to Bot Subscribers Step 7
How to Transfer Conversation Subscribers to Bot Subscribers Step 8Now, to be able to collect phone numbers, there are two options

  • Bot Settings
  • Post-Back Manager

When using Bot Settings, you just have to set up a Bot Reply-Message to your Subscribers

  • Click Add Bot Reply

How to Transfer Conversation Subscribers to Bot Subscribers Step 9

  • Click Add Bot Reply

How to Transfer Conversation Subscribers to Bot Subscribers Step 10

  • Type your Private Bot Reply then Click Submit

How to Transfer Conversation Subscribers to Bot Subscribers Step 11

Note: The only time that subscribers will be able to see their phone number is when they initially provided Facebook with their Phone Number. So meaning, If let’s say they haven’t provided it yet, it will just be blank.

Once the users clicked their Phone Number, it will automatically be collected by the system. That’s how phone numbers are being collected via “Page”.

How to Upload Phone Numbers of your Subscribers

 

  • Go to Subscriber Manager
  • Go to SMS/Email Subscriber (External)
  • Click Actions Under Contact Group

How to Upload Phone Numbers of your Subscribers Step 1

  • Create a New Contact Group, Name the Group and Save

How to Upload Phone Numbers of your Subscribers Step 2

  • You will now see the new Contact Group you just created

How to Upload Phone Numbers of your Subscribers Step 3

  • Go Back to Subscriber Manager

How to Upload Phone Numbers of your Subscribers Step 4

  • Click Options then Select Import

How to Upload Phone Numbers of your Subscribers Step 5

  • Download CSV the input details
  • Select a Contact Group where to Upload
  • Upload saved CSV file
  • Click Import

How to Upload Phone Numbers of your Subscribers Step 6How to Manually Input Contact Numbers

  • Go to Broadcasting
  • Go to SMS Campaign then Click Actions

How to Upload Phone Numbers of your Subscribers Step 7

  • Input Mobile Numbers but make sure to use comma to separate each number
  • You can also upload CSV- it should be one Mobile Number per line
  • Click Create Campaign

How to Upload Phone Numbers of your Subscribers Step 8

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