Messenger Bot Settings

On this lesson you will learn:

  • Messenger Bot Settings

Messenger Bot Settings

How to go to Message Bot Settings

Step #1: Click Messenger Bot
How to go to Message Bot Settings Step 1

Step #2: Go to Bot Settings Then Click Actions
How to go to Message Bot Settings Step 2All your connected Pages will be displayed here:
All your connected Pages will be displayed hereHere are the Bot Settings:
Here are the Bot SettingsHere are the Bot Settings Buttons

  • Bot Reply Settings: You can create an automatic reply based on keywords.

Bot Reply Settings

 

Creating a Bot Reply

  • Click Add Bot Reply Button

Creating a Bot Reply Step 1

 

  • Create a Bot Name

Creating a Bot Reply Step 2

  • Type your Bot Keywords

Note: Whenever someone sent a message to your Page containing the keyword/s you set, an automatic reply,message will be sent to the user. So in selecting keywords, you should anticipate the possible questions/concerns that the users can ask you. You can type as many keywords as you can.

Creating a Bot Reply Step 3-Select a Reply TypeCreating a Bot Reply Step 4

-Write your reply message

-You have the option to add the user’s first and last name. It’s recommended to add first name on the first reply message.
Write your reply message Step 1

  • If you want the system to automatically respond on the chats of customers, you can click Add More Reply. In doing this, it’s like you’re already anticipating the succeeding questions/responses on you customers based on your previous replies.

Write your reply message Step 2

-Click Enable to Enable Typing on Display Mode

* This will let the users think that someone from the Page is online and is typing a reply
Write your reply message Step 3

-Select Delay in Seconds

* You can set a delay in reply to make the responses more natural. It’s like someone (a person from the Page) is reading their message before they receive a reply.
Write your reply message Step 4-Click Submit to save the Automatic Reply
Write your reply message Step 5

  • You should now see the Bot Reply that you created.

Write your reply message Step 6How to check if the Bot Reply works

  • Go to your Page and Click “Test Button”

Write your reply message Step 7-Type the keyword you set
Write your reply message Step 8

-You should now be able to see the Bot Reply you set
Write your reply message Step 9

  • You can add more reply and use different types of bot reply message such as Image, Video or GIF
  • Concept of Substring
  • This basically means that when you set a keyword that is derived from another keyword, the system will recognize and follow the reply message for the closest keyword.

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